Frequently Asked Questions

Yes. We serve Canada and the United States, and can arrange shipping to additional international destinations where delivery is available. Shipping methods, restrictions, import charges and costs depend on the destination. If your country is unavailable at checkout, please contact us for assistance.

Our products may also be offered through authorized retailers and other marketplaces. Selection, pricing, delivery and returns can differ by seller and platform. For direct purchases, use our official online store.

Most products listed for sale online can be shipped, subject to inventory, size, weight, carrier availability and destination restrictions. Final delivery availability is confirmed at checkout or by our support team.

Our intended free standard shipping threshold within Canada is CAD $99.99 after discounts and before taxes. For orders below that amount and deliveries to the United States or other countries, applicable shipping costs are shown at checkout or confirmed by our team. Checkout rates govern the final charge.

Delivery estimates depend on destination, product availability, the carrier and service selected. Times shown during ordering are estimates rather than guarantees.

If tracking is available, a tracking link or number is emailed to you after dispatch so you can follow your shipment.

Depending on the carrier, another delivery may be attempted, a notice may be left, or the parcel may be held for pickup. Follow your carrier’s tracking instructions.

Orders shipped internationally may incur duties, import taxes or customs fees. These depend on the destination and shipping terms disclosed during purchase.

We support secure online checkout. Depending on what is enabled for your country and device, payment methods may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. The methods actually available to you are displayed at checkout.

Eligible prepaid Visa or Mastercard cards may work when enabled for online purchases and approved by the payment provider.

Payment authorization and posting times depend on your bank and payment method. We email an order confirmation after a successful purchase.

Our newer customer account experience does not require a password. Enter your email at sign-in and use the one-time verification code sent to your inbox. Check your spam folder if needed.

No. Guest checkout is available. Signing in makes it easier to view order details and history.

Use the chat on our website or email info@lebonchien.ca. Include your order number when asking about an existing purchase.

Requests for eligible returns or exchanges should be made within 15 days of receiving the order. For a regular return, items should be unused, in new condition and include original packaging and tags. Your statutory rights regarding defective or nonconforming goods remain unaffected.

Contact us through the website chat or at info@lebonchien.ca. Include your order number, the item and the reason for the request. Our team will provide next steps.

For change-of-mind returns or exchanges of size, colour or model, customers pay the return shipment. For approved exchanges in Canada, we pay to ship the replacement. If an item is incorrect or defective, contact us for a suitable solution, including applicable shipping costs.

Personalized or made-to-order items generally cannot be returned for a change of mind or an error in details supplied by the customer. Incorrect or defective products remain covered by applicable legal rights.

For store purchases, contact the original retailer. For Amazon or another marketplace, follow that platform’s return and refund process; policies vary by seller and marketplace.